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Placing an order is easy and secure. Simply navigate to the product you wish to purchase, select the desired quantity, and click the "Add to Cart" button. Once you've added all desired items to your cart, click the cart icon at the top right corner of the page to review your items and proceed to checkout. Follow the prompts to enter your shipping information, choose your payment method, and confirm your order. You'll receive an email confirmation once your order has been successfully placed.

We understand that sometimes plans change. If you need to modify or cancel your order, please contact us as soon as possible. We can accommodate changes or cancellations only if the order has not yet been processed for shipping. Once an order is in the shipping process, we are unable to make any changes.

Shipping times vary depending on your location and the shipping method selected at checkout. Typically, orders are processed and shipped within 1-3 business days, and delivery can take anywhere from 3-10 business days after shipping. You will receive a tracking number once your order has been dispatched so you can monitor its progress.

Yes, we are pleased to offer international shipping. Please be aware that shipping times can vary significantly based on your location, and additional customs fees or duties may apply upon arrival in your country. These fees are the responsibility of the customer. For more detailed information, please check our shipping policy or contact us directly.

The Markise 190 has a width of 190 cm and extends out to provide ample shade and protection. It is designed to be sturdy and durable, capable of supporting a significant amount of weight. However, for safety and product longevity, we recommend not subjecting it to weights exceeding 20 kg. Always ensure it is securely fastened and supported according to the installation guide.

Yes, the Markise 190 is crafted from high-quality materials that are both waterproof and UV resistant. This ensures that it provides not only shade but also protection from rain, making it an ideal addition to your outdoor space. The fabric is treated to resist fading and degradation from sunlight exposure, ensuring it remains vibrant and effective for a long time.

The Markise 190 comes with a comprehensive installation manual that guides you through the process step-by-step. Basic tools are required for installation, and it is recommended that two people are involved to ensure safety and efficiency. If you are not comfortable with the installation process, we recommend hiring a professional to ensure it is installed securely.

Maintaining your Markise 190 is simple. Regularly brush off any loose dirt and rinse with water. For more stubborn stains, a mild soap solution can be used. Avoid using harsh chemicals or abrasive cleaners as they can damage the fabric. Ensure the Markise is completely dry before retracting to prevent mold and mildew growth. Regular checks for any wear and tear are also recommended to maintain its functionality and appearance.